Last updated: 11 September 2026
1. Introduction
Oentrix ("we", "us", "our") provides this Privacy Policy to explain how we collect, use, disclose and protect information in connection with our website, products and services (together, the "Services"). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
2. Information We Collect
We collect information in a few different ways: information you give us directly, information collected automatically when you use the Services, and information from optional third-party tools we use to run the Services (such as payment or hosting providers).
3. Information You Provide
This can include your name, email address, phone number, company details, project or order details, messages you send through our contact form, and any other information you choose to share with us when you request a service, contact support, or communicate with our team.
4. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, pages viewed, and approximate location derived from your IP address. This helps us keep the Services secure, understand basic usage patterns, and diagnose technical issues.
5. How We Use Information
We use the information we collect to provide and improve the Services, respond to enquiries and support requests, process orders or service requests, maintain the security and proper functioning of our website, and communicate with you about your account or requests. We do not sell your personal information.
6. Cookies and Similar Technologies
Our website may use cookies or similar small stored files to remember your preferences (such as a light/dark theme choice) and to keep the site functioning correctly. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
7. Website Analytics
We may use basic analytics to understand how visitors use our website, such as which pages are viewed and general traffic trends. Any analytics data is used in aggregate to help us improve the site and is not used to identify you personally.
8. Communication and Support
If you contact us through the contact form, email, or WhatsApp, we use the details you provide to respond to your enquiry, provide support, and follow up on service or order requests. We keep a record of this correspondence for support and quality purposes.
9. AI Assistant / Chat Data
Our website includes an AI-powered chat assistant to help answer visitor questions. Messages you send to the assistant are processed to generate a response and may be temporarily stored to maintain conversation context and improve the assistant's accuracy. Please avoid sharing sensitive personal or payment information through the chat assistant.
10. Payment / Third-Party Services
Where a service or product involves payment, this may be processed through a third-party payment provider. We do not store full payment card details on our own servers. Any third-party services we rely on (hosting, payments, email delivery, analytics, AI providers) process data under their own privacy terms, and we choose providers we consider reasonably reputable for this purpose.
11. Data Security
We take reasonable technical and organisational measures to help protect the information we hold, including access controls, encrypted connections (HTTPS), and restricted administrative access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain information for as long as reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to remove or anonymise it.
13. Third-Party Links
Our website may contain links to third-party websites, products, or services (including partner or client websites linked from our Products and Services pages). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
14. Children's Privacy
Our Services are intended for general business and consumer use and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.
15. Your Privacy Rights
Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information. You can exercise these rights by contacting us using the details below, and we will respond to reasonable requests within a reasonable timeframe.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page shows when it was last revised. Continued use of the Services after changes means you accept the updated policy.
17. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
- Email: support@oentrix.com
- Phone: +8809638780177
- Address: Comilla, Bangladesh
- Or use our contact page.